01
Ficheros técnicos
Operation manuals, wiring diagrams and spare-part lists are issued against the model. Request them from Technical resources rather than as an open download.
Soporte post-venta
Seguimiento de los equipos ya en el campo: archivos, repuestos, puesta en marcha y visitas de servicio.
Equipo instalado
Escribe con la unidad. Damos la ruta al ingeniero.
This page is for cabinets and ovens already on the floor. Send the model, serial number or project reference — that is the fastest way to reach the right desk. The same address handles new applications; those are passed to sales.
Aún no instalado
La especificación pertenece en contacto
If you are choosing a climate, a layout or a first order, start with a project note rather than an after-sales ticket. Climate questions that are not tied to a serial number are also answered in the FAQ.
Alcance
En lo que podemos ayudar
Support follows the unit you already run — not a generic catalogue ticket.
02
Puesta en servicio
Set-point, alarm and controller questions after the crate is opened. Include the current reading and what you expected to see.
03
Piezas de repuesto
Filters, sensors, seals and maintenance kits keyed to the model and the approximate year of supply.
04
Visitas de servicio
On-site work is arranged through your regional contact where one is available. Remote diagnosis comes first when photos and a serial number are enough.
Su mensaje
Qué incluir
Four facts get a request to the right engineer. Do not send passwords or unrelated personal data.
- 01Modelo o serie
- 02Año de suministro
- 03Síntoma o archivo necesario
- 04Fotos, si una falla
Lleguen a nosotros
El correo electrónico es el camino más fiable
International after-sales is answered in English. Phone the office if you already have an open case.
También es útil
Archivos, preguntas y la capa de la nube
Documents
Recursos técnicos
Datasheets, manuals, drawings, spare lists and conformity files issued to a named model.
Specification
Preguntas frecuentes
Climate, customization and documentation questions that are not tied to a serial number.
Connected units
NUBE DE EJER
Live status, alarms and records when a connected cabinet is specified with the cloud layer.
Siguiente paso
¿Tiene una unidad en el campo?
Send the model and what you need. If this is a new project, write a short application note instead.