01
Arquivos técnicos
Operation manuals, wiring diagrams and spare-part lists are issued against the model. Request them from Technical resources rather than as an open download.
Suporte pós-venda
Acompanhamento de equipamentos já em campo: arquivos, peças de reposição, comissionamento e visitas de serviço.
Equipamento instalado
Escreva com a unidade. Nós encaminhamos o engenheiro.
This page is for cabinets and ovens already on the floor. Send the model, serial number or project reference — that is the fastest way to reach the right desk. The same address handles new applications; those are passed to sales.
Ainda não instalado
Especificação pertence ao contato
If you are choosing a climate, a layout or a first order, start with a project note rather than an after-sales ticket. Climate questions that are not tied to a serial number are also answered in the FAQ.
Escopo
Em que podemos ajudar
Support follows the unit you already run — not a generic catalogue ticket.
02
Comissionamento
Set-point, alarm and controller questions after the crate is opened. Include the current reading and what you expected to see.
03
Peças de reposição
Filters, sensors, seals and maintenance kits keyed to the model and the approximate year of supply.
04
Visitas a serviço
On-site work is arranged through your regional contact where one is available. Remote diagnosis comes first when photos and a serial number are enough.
Sua mensagem
O que incluir
Four facts get a request to the right engineer. Do not send passwords or unrelated personal data.
- 01Modelo ou série
- 02Ano de fornecimento
- 03Sintoma ou arquivo necessário
- 04Fotos, se uma falha
Alcance-nos
O email é o caminho mais confiável
International after-sales is answered in English. Phone the office if you already have an open case.
Também útil
Arquivos, perguntas e camada de nuvem
Documents
Recursos técnicos
Datasheets, manuals, drawings, spare lists and conformity files issued to a named model.
Specification
Perguntas Frequentes
Climate, customization and documentation questions that are not tied to a serial number.
Connected units
EJER CLOUD
Live status, alarms and records when a connected cabinet is specified with the cloud layer.
Próxima etapa
Tem uma unidade em campo?
Send the model and what you need. If this is a new project, write a short application note instead.