01
技術ファイル
Operation manuals, wiring diagrams and spare-part lists are issued against the model. Request them from Technical resources rather than as an open download.
売り上げ後のサポート
すでにフィールドにある機器のフォローアップ: ファイル、スペアパーツ、試運転、サービス訪問。
設置済み機器
ユニットで書きます。エンジニアをルーティングします。
This page is for cabinets and ovens already on the floor. Send the model, serial number or project reference — that is the fastest way to reach the right desk. The same address handles new applications; those are passed to sales.
まだインストールされていません
仕様は連絡先に属します
If you are choosing a climate, a layout or a first order, start with a project note rather than an after-sales ticket. Climate questions that are not tied to a serial number are also answered in the FAQ.
範囲
私たちが助けることができるもの
Support follows the unit you already run — not a generic catalogue ticket.
02
試運転
Set-point, alarm and controller questions after the crate is opened. Include the current reading and what you expected to see.
03
スペアパーツ
Filters, sensors, seals and maintenance kits keyed to the model and the approximate year of supply.
04
サービス訪問
On-site work is arranged through your regional contact where one is available. Remote diagnosis comes first when photos and a serial number are enough.
あなたのメッセージ
何を含めるか
Four facts get a request to the right engineer. Do not send passwords or unrelated personal data.
- 01モデルまたはシリアル
- 02供給年
- 03必要な症状またはファイル
- 04写真、障害の場合
私たちに連絡する
電子メールは最も信頼できる道です
International after-sales is answered in English. Phone the office if you already have an open case.
また便利
ファイル、質問、クラウドレイヤー
Documents
技術リソース
Datasheets, manuals, drawings, spare lists and conformity files issued to a named model.
Specification
よくある質問
Climate, customization and documentation questions that are not tied to a serial number.
Connected units
EJER CLOUD
Live status, alarms and records when a connected cabinet is specified with the cloud layer.
次のステップ
フィールドにユニットがありますか?
Send the model and what you need. If this is a new project, write a short application note instead.