01
File tecnici
Operation manuals, wiring diagrams and spare-part lists are issued against the model. Request them from Technical resources rather than as an open download.
Supporto post-vendita
Follow-up per le apparecchiature già in campo: file, ricambi, messa in servizio e visite di servizio.
Apparecchiature installate
Scrivi con l'unità. Noi instradiamo l'ingegnere.
This page is for cabinets and ovens already on the floor. Send the model, serial number or project reference — that is the fastest way to reach the right desk. The same address handles new applications; those are passed to sales.
Non ancora installato
La specifica appartiene al contatto
If you are choosing a climate, a layout or a first order, start with a project note rather than an after-sales ticket. Climate questions that are not tied to a serial number are also answered in the FAQ.
Ambito
Con cosa possiamo aiutare
Support follows the unit you already run — not a generic catalogue ticket.
02
Messa in servizio
Set-point, alarm and controller questions after the crate is opened. Include the current reading and what you expected to see.
03
Ricambi
Filters, sensors, seals and maintenance kits keyed to the model and the approximate year of supply.
04
Visite di servizio
On-site work is arranged through your regional contact where one is available. Remote diagnosis comes first when photos and a serial number are enough.
Il tuo messaggio
Cosa includere
Four facts get a request to the right engineer. Do not send passwords or unrelated personal data.
- 01Modello o seriale
- 02Anno di fornitura
- 03Sintomo o file necessari
- 04Foto, se un guasto
Raggiungi noi
L'email è il percorso più affidabile
International after-sales is answered in English. Phone the office if you already have an open case.
Utile anche
File, domande e il livello cloud
Documents
Risorse tecniche
Datasheets, manuals, drawings, spare lists and conformity files issued to a named model.
Specification
Domande frequenti
Climate, customization and documentation questions that are not tied to a serial number.
Connected units
CLOUD EJER
Live status, alarms and records when a connected cabinet is specified with the cloud layer.
Prossimo passo
Hai un'unità sul campo?
Send the model and what you need. If this is a new project, write a short application note instead.